Contractor Information
When it comes to serving contractors, Wilson Wholesale's goal is quite simple-deliver your complete order on-time and with 100% safety. Our professional team is here to ensure your satisfaction at every turn-from the time you place your order to the minute it's delivered. Wilson's comprehensive inventory of roofing and siding materials and accessories gives you direct access to everything you need to keep your customers happy, too. Plus, our rooftop delivery service means we can deliver your materials exactly where they're needed-saving you time and effort, and minimizing jobsite risk.
Equipment
Since 1954, Wilson has invested in the best modern equipment available. We offer a diverse fleet of trucks that includes lifting equipment such as Palfinger cranes and Crayler rear-mounted forklifts.
Re-roof Access
Wilson has always taken a partnership approach with contractors. You can help us ensure your order is safely delivered on time; please check the following items prior to placing your order:
- What is the condition of the driveway? And, will it support a 75,000 LB/GVW truck?
- Is the driveway narrow, winding, or steep?
- Are there any wires, power lines, or tree branches hanging over the driveway blocking boom or conveyor access?
- Are there any vehicles in the driveway or blocking access to the driveway?
- Has a dumpster or work trailer been put in the driveway prior to Rooftop Delivery?
New Construction Access
Prior to delivery please be sure all new construction access roads are graveled and capable of supporting 75,000 LB/GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. If we believe we cannot load the roof without getting the delivery truck stuck, we will make every attempt to contact you for instructions while at the job site. Please inform your general contractor that towing costs will be charged to you. (We recommend you pass them on to your general contractor.)
Roof Structures
From time to time, a roof's structure may be unable to handle the added weight of delivered materials. So, before calling for Rooftop Delivery, please check your customer's roof structure. Because Wilson's team members aren't qualified inspectors, the contractor and/or building owner should verify the roof structure's safety. If the roof structure is determined unsafe to handle the weight, we may require a Delivery Release Authorization to be signed by the contractor or homeowner before loading begins.
At Wilson, we train our crews on proper location of staging materials for delivery. So, we will stage and load these materials to help save you valuable time and labor. And this also helps avoid issues over job-site readiness.
Power Lines
As a standard safety practice, we maintain a minimum of 10-foot clearance from ALL power lines at ALL times. If we cannot deliver your rooftop order due to this minimum clearance requirement, or a power line obstruction, we will make every effort to contact you from the jobsite to make other arrangements. Because we always keep our delivery team's safety in mind, this is not a negotiable policy.
Delivery Times
We understand how important it is you to keep your roofing job on schedule. So, we'll work hard to meet your requested delivery schedule. However, we cannot make firm commitments as to the exact time-of-day your order will be delivered. We schedule for: 1) First AM deliveries; 2) AM before Noon deliveries; and (3) PM after Noon or anytime deliveries. We will let you know the timeframe when you place the order.
Re-Hauls
Please check your job sites for readiness, access, and load-ability. If an order cannot be roof loaded because of conditions beyond our control, we will always attempt to contact the customer for instructions while at the job site. If an order must be returned for re-scheduling, the charge will be $150. In the event where other orders on the same truck would be severely delayed due to the return, the order may then be delivered to the ground at the job site. A return to the job site for transferring grounded materials to the roof will be charged $65 per hour or $150 minimum charge. Delivery delays are most commonly caused by the following customer oversights:
- Job site not ready and/or accessible
- Incorrect address
- Order canceled and/or changed after the truck leaves the warehouse
Cancellations and Re-Schedules
If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on our trucks the afternoon prior to delivery. It takes several hours to complete this process.
Extra Delivery Charge Rates
Jobs that require special loading considerations will be billed as follows:
- $130 per hour for Conveyor and driver and $65 per hour for each additional person.
- $150 per hour for the Crane and driver and $65 per hour for each additional person.
